IT Support Associate (Part Time)

Manhattan, NY

Posted: 02/04/2025 Pay Rate: $23.00 - $25.00

Job Description

We are seeking a dedicated and customer-focused IT Support Associate (Part Time) to provide technical assistance and support to employees and clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve IT-related issues. This role involves troubleshooting hardware and software problems, responding to service requests, and ensuring smooth IT operations within the organization.

Key Responsibilities:

  • Provide first-level technical support via phone, email, or in person.

  • Diagnose and resolve software, hardware, and network issues efficiently.

  • Install, configure, and update computer systems and applications.

  • Assist with password resets, account lockouts, and access management.

  • Maintain accurate records of issues and resolutions in a ticketing system.

  • Collaborate with IT teams to escalate complex issues and ensure timely resolution

     

Job Requirements

Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

  • Minimum of 1-3 years of experience in a helpdesk or technical support role.

  • Strong knowledge of Windows and Mac operating systems.

  • Experience with IT ticketing systems and remote troubleshooting tools.

  • Excellent problem-solving and multitasking abilities.

  • Strong interpersonal and communication skills.

  • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus

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