IT Support Associate (Part Time)
Job Description
We are seeking a dedicated and customer-focused IT Support Associate (Part Time) to provide technical assistance and support to employees and clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others resolve IT-related issues. This role involves troubleshooting hardware and software problems, responding to service requests, and ensuring smooth IT operations within the organization.
Key Responsibilities:
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Provide first-level technical support via phone, email, or in person.
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Diagnose and resolve software, hardware, and network issues efficiently.
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Install, configure, and update computer systems and applications.
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Assist with password resets, account lockouts, and access management.
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Maintain accurate records of issues and resolutions in a ticketing system.
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Collaborate with IT teams to escalate complex issues and ensure timely resolution
Job Requirements
Qualifications:
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Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
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Minimum of 1-3 years of experience in a helpdesk or technical support role.
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Strong knowledge of Windows and Mac operating systems.
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Experience with IT ticketing systems and remote troubleshooting tools.
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Excellent problem-solving and multitasking abilities.
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Strong interpersonal and communication skills.
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IT certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus